Returns & Exchanges
If you’re not happy with your Look, return it within 14 days of purchase. We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges. Please note it may take 3-5 business days for our team to process your return credit. Credit is processed in the form of store credit. This can be used toward an exchange, or a new order. Store Credit never expires. Please note ALL SALE ITEMS ARE FINAL.
- When you return your purchase to Looks By Lourdes by mail within 14 days of the purchase date, you will receive store credit for the amount of the product, minus shipping cost.
- We issue STORE CREDIT only. We DO NOT issue refunds.
- Items must be unworn, and must arrive in the original condition that it was shipped in.
Follow the steps below to return or exchange your item(s)
- Contact our Customer Service department at firstname.lastname@example.org
- Provide order number and the item you wish to return as well as a brief reason for returning it.
- Once your return is processed, we will contact you with your store credit code.
Mail your returns to: